About Islands Insurance
At Islands Insurance, we’re committed to delivering top-quality service to our customers. As one of the leading insurance providers in Jersey and Guernsey, we serve a diverse range of clients. We’re looking for talented individuals to join our team and help us continue to provide excellent insurance services.
About the role: Claims Manager
As a Senior Claim Handler at Islands Insurance, you’ll manage and lead a first-class claims service in Jersey. You’ll work closely with the Head of Claims Service and contribute to delivering excellence and efficiency in claims handling.
What you’ll be doing:
- Oversee all aspects of the Claims team operations to meet service delivery targets and ensure customer satisfaction.
- Act as a line manager, managing behaviours and absence, including sickness and holiday.
- Compile and distribute management information outlining service level data.
- Manage recruitment with escalation to the Head of Claims Service.
- Serve as the first point of contact for customer dissatisfaction, handling complaints to conclusion.
- Motivate and develop the Claims Team to help them meet personal objectives.
- Coach and mentor Claims Handlers to deliver a market-leading customer experience.
- Identify training needs and source suitable materials in collaboration with the Head of Claims Service and Head of Technical Claims.
- Support and encourage change initiatives by suggesting improvements in work systems and processes.
- Develop effective business relationships internally and externally.
What you’ll need:
To be successful in this role, you should have:
- Minimum of 3 years management and leadership experience, preferably with a Level 3 management qualification.
- Strong customer service skills.
- Teamwork skills to encourage and develop effective team working.
- Dependability to deliver high-quality customer service and perform to the best of your abilities.
- Job knowledge to achieve optimum effectiveness in your role.
- Customer focus to meet the expectations and requirements of internal and external customers.
- Personal effectiveness to manage your time, prioritise and organise your workload.
- The ability to set an excellent example by promoting the company’s strategy and values.
- Motivation to recognise individual contributions and work towards team objectives.
Why work with us:
At Islands Insurance, we value our employees and strive to create a positive and supportive work environment. We offer:
- Competitive benefits and perks
- Opportunities for growth and development
- A chance to contribute to a company with strong values and a clear mission